Zbeen's Terms and Conditions

1 General Terms and Conditions

By using zbeen.win and all associated services (app, game portal, etc.), you are deemed to have fully accepted zbeen's Terms & Conditions. If you do not agree with these terms, please refrain from using the zbeen platform.

Zbeen reserves the right to change, amend, or update these Terms & Conditions at any time. All registered members will be notified in advance before any changes take effect. Continued use of the platform after any update constitutes acceptance of the revised terms.

Zbeen provides services exclusively to adults of legal age (18+). Minors are not permitted to open accounts, and any account found to be operated by or on behalf of a minor will be permanently closed.

2 Account Registration & Management

To open an account with zbeen, you must provide accurate and truthful information. Registering with false or misleading details gives zbeen the right to close that account at any time, and any balance held in it may be forfeited.

• Each person may hold only one zbeen account. If multiple accounts are found belonging to the same individual, all accounts will be closed.
• Keeping your account password confidential is your responsibility. Do not share your password with anyone.
• Transferring, selling, or renting your account to a third party is strictly prohibited.
• If you notice any suspicious activity on your account, contact zbeen support immediately.
• Zbeen may request identity documents for KYC (Know Your Customer) verification. Failing to complete verification on time may result in withdrawal holds.

3 Bonus & Promotions Policy

Zbeen offers players a variety of bonuses and promotional offers. Each bonus comes with its own terms and wagering requirements, which are clearly communicated at the time of claiming.

• The welcome bonus is available once only to newly registered members.
• To withdraw bonus cash, you must first meet the applicable wagering requirements.
• Creating multiple accounts, providing false information, or engaging in any form of fraud to claim bonus offers will result in all bonuses being forfeited.
• Zbeen reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Not all games may be available for play with bonus funds. The eligible games will be specified in the individual bonus terms.

4 Deposit & Withdrawal Policy

Zbeen supports Bangladesh's popular mobile payment services — bKash, Nagad, and Rocket. Deposits are typically credited instantly. Withdrawal requests are generally processed within 15 minutes to 24 hours.

• Minimum and maximum limits apply to deposits and withdrawals. Current limits are always available on the cashier page.
• KYC verification must be completed before a withdrawal request can be processed.
• If money laundering or fraud is suspected, zbeen reserves the right to hold withdrawals and conduct an investigation.
• Deposits from third-party accounts are not accepted — please use a payment method registered in your own name.
• All funds deposited must belong to you. We discourage gaming with borrowed or third-party money.

5 Gaming Rules & Fair Play

All games on zbeen run on certified RNG (Random Number Generator) technology, independently audited by third-party reviewers on a regular basis. Every game outcome on zbeen is completely random and unbiased.

• Using any software, bots, scripts, or automation tools to influence the gaming system is prohibited.
• Winnings obtained by exploiting a technical glitch in any game are not valid — zbeen reserves the right to void such winnings.
• If a technical issue occurs during a game, zbeen may cancel that game round and refund the wager.
• Collusion between players is strictly prohibited. Any confirmed instance of such activity will result in account closure.

6 Responsible Gaming Policy

Zbeen believes gaming should be entertainment, not an addiction. We encourage all our players to game responsibly and provide a range of tools and support to help them do so.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can choose to self-exclude from zbeen for a set period or permanently.
• Session Timer: Enable session reminders to keep track of how long you've been playing.
• Reality Check: View a summary of your gaming time and spending at regular intervals.

If you believe you or someone you know may be struggling with a gaming addiction, please contact zbeen support or Responsible Play Please read the page.

7 Prohibited Activities

The following activities are strictly prohibited on the zbeen platform. Any violation will result in immediate account closure:

• Using zbeen for money laundering or any other illegal financial transactions.
• Attempting to cheat or hack the gaming system.
• Registering using a false identity.
• Operating multiple accounts under the same identity.
• Forming organised groups with the intent of abusing bonus offers.
• Filing false claims against zbeen or committing chargeback fraud.

8 Account Closure & Suspension

Players may close their zbeen account at any time. Please ensure any pending withdrawals are completed before closing your account.

• Zbeen may suspend or close an account without prior notice in the event of a terms and conditions violation.
• Accounts may be temporarily suspended while suspicious activity is under investigation.
• Any balance that has met wagering requirements will be returned even after an account is closed.
• Zbeen may apply an inactivity fee to accounts that have been dormant for an extended period. Full details are available on the Cashier page.

9 Privacy & Data Protection

Zbeen takes the protection of your personal information seriously. Full details on how we collect, use, and safeguard your data can be found in our Privacy Policy Available on the page.

• Zbeen never sells your personal information to third parties.
• All transactions are secured with SSL encryption.
• Your information is used solely for service delivery and legal compliance purposes.

10 Dispute Resolution

For any dispute or complaint, please contact zbeen's customer support first. We aim to respond to all complaints within 48 hours.

• If a matter cannot be resolved through support, you may follow zbeen's formal dispute resolution process.
• In the event of a dispute over a game outcome, zbeen's server logs will be considered the final authority.
• These Terms & Conditions are governed by international gaming law and the guidelines of zbeen's licensing authority.