Zbeen's Privacy Policy
— Your data is safe with us

1 What information do we collect?

When you create an account and use our services on zbeen, we collect certain necessary information. This data is used solely to provide you with the best service and to meet our legal obligations.

2 How is the collected information used?

Zbeen uses the data it collects for specific, transparent purposes only. Your information is never used in any way that is inconsistent with this privacy policy.

• Account Management: To support registration, login, password recovery, and account security.
• Payment Processing: To receive deposits, process withdrawals, and maintain transaction records.
• Customer Support: To respond accurately and promptly to any questions or complaints you may have.
• Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Obligations: To comply with regulatory guidelines and adhere to AML (Anti-Money Laundering) requirements.
• Service Improvement: To analyze anonymous usage statistics and improve the platform experience.
• Responsible Gaming: To identify problem gaming behavior and offer support where needed.

3 Who is your information shared with?

Zbeen treats the privacy of your data as its highest priority. We only share information in limited, specific circumstances — and you are informed in every case.

When your information may be shared:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket access your payment details to process transactions. They operate under their own privacy policies.
• Regulatory Authority: If licensing authorities or law enforcement agencies request information as part of a legal obligation, it may be disclosed.
• Technology Service Provider: Server hosting and security service providers — operating under strict confidentiality agreements.
• Fraud Investigation: Where necessary for investigating fraudulent activity.

4 Cookies & Tracking Policy

Zbeen uses cookies on its website and app to improve your experience. Cookies are small text files stored in your browser. They cannot harm your device.

• Essential Cookies: Used to maintain login sessions and ensure security. The platform cannot function properly without these.
• Performance Cookies: Collects anonymous data on which pages users visit. No personal information is included.
• Functionality Cookies: Helps remember your language preferences and settings.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

5 How do we keep your information secure?

Zbeen uses industry-leading technology to protect your data. Our security operates across multiple layers to prevent any unauthorized access.

• SSL/TLS Encryption: All data transmissions are protected with 128-bit SSL encryption.
• Two-Factor Authentication (2FA): Enable an extra layer of security at login.
• Firewall Protection: Our advanced firewall system automatically blocks suspicious activity.
• Regular Security Audits: Independent cybersecurity experts regularly audit zbeen's systems.
• Data Backup: All data is regularly backed up to prevent loss in the event of an issue.
• Staff Training: All zbeen staff receive regular training on data privacy.

6 Your Data Protection Rights

Zbeen believes you have full rights over your own data. Your key rights are listed below — you can exercise any of them at any time:

• Right to Access: You can request to see what information zbeen holds about you at any time.
• Right to Rectification: You can request corrections to any inaccurate information we hold about you.
• Right to Erasure: You may request deletion of your account and data, subject to applicable legal requirements.
• Data Portability: You may request a copy of your data in a readable, portable format.
• Right to Object to Processing: You may object to the processing of your data for specific purposes.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

7 Third-Party Services & Links

Zbeen uses certain third-party services on its platform — such as payment gateways and game software providers. These providers have their own privacy policies.

Zbeen shares with these third parties only the information necessary to deliver our services, and all of them operate under strict data protection agreements.

• Game Provider: Software providers for Slots, Live Casino, and other games receive only the data necessary to run those games.
• Payment Gateway: Processes payment information required to complete bKash, Nagad, and Rocket transactions.
• Security Services: Fraud detection and cybersecurity providers use system logs and technical data.

8 Protection of Minors

Zbeen is strictly for users aged 18 and above. We do not knowingly collect data from or provide services to minors.

Age verification must be completed at the time of registration. Any user found to have registered with a false age will have their account immediately suspended.

If you believe a minor is using zbeen, please contact our support team immediately. We will act quickly and delete any associated data.

9 Privacy Policy Updates

Zbeen may update this privacy policy from time to time — due to legal changes, new services, or changes to our business. The date of each update will be noted at the top of the page.

For significant changes, we will inform you via email or an in-platform notice. Continued use of the platform after a policy update is considered acceptance of the new terms.

• 30 days' notice will be given before changes take effect (for significant changes).
• Previous versions of the policy are available upon request.
• If you object to any changes, you have the right to close your account.

10 Privacy Contact

If you have any questions, concerns, or complaints about the Privacy Policy, please reach out to our dedicated privacy team. We take every message seriously.